Overall, i like this hotel. I have been staying several times in Mercure Indonesia, and i chose this Mercure Melbourne since i will be staying for 9 nights. The room is clean. Amneties are given loyally. It is quite during the night, and i can sleep peacefully. The hot water and air condtioning/heat were great. The location is near the railtrain, so it is easy to go here and there. I definitely will stay here again.
匿名用戶
夫妻/情侶出遊
一室大床房
入住於2025年09月
4.5
很好
評價於:2025年09月23日
Had a good stay here. Location is the best, not far from tram station and not too crowded like in the city center. But not cover all amenities. Should bring your own stuff.
訪客用戶
家庭出遊
一室大床房
入住於2025年07月
3.7
評價於:2025年07月19日
The location is very good, especially we went to day tour and the pick up point is very close to the hotel. The room was a bit small, and surprising there is no locking chain, how can a hotel room door without locking chain. The bed mattress was broken and we asked to change the room. This hotel reception is close after 11pm .
This was a really bad and frustrating stay.
First, there was a major issue with the shower. The showerhead was faulty and wouldn't stay in place. It actually fell and hit me while I was showering, which is a serious safety hazard. The bathroom design was also poor, as water would constantly overflow from the shower, making the whole floor wet and slippery.
When I reported this to the front desk, their attitude was incredibly dismissive, basically acting like it wasn't their problem. When I mentioned the showerhead hit me, they even accused me of lying and offered no real help.
What's even crazier is that because a blanket got damp from their leaky shower, they first told me to pay a 20 AUD deposit, but the next day, the charge inexplicably jumped to 100 AUD. I'm being forced to pay an unreasonable fee for damage that was caused by their own faulty facilities.
Overall, from the room's facilities to the staff's service and the questionable charges, the experience was a huge disappointment. I strongly advise against staying here.
I hope my review is helpful for future guests.
訪客用戶
好友出遊
一室雙床房
入住於2025年06月
3.2
評價於:2025年08月12日
The service was okay, yet we did have a bit of miscommunication with a couple members of staff. For some reason, our key card had been removed from our room that we left in to keep the warm air flowing in the room as it was around 6 degrees celcius (very cold).
The facilities themselves were great, we had many kitchen appliances, dishes, cutlery, the works! However, the toilets on the floor were locked that should have been accessible to guests.
We didn't have any food from the hotel itself.
Room was clean. A minor gripe is that there is no chain attached to the door for extra safety. I understand that the doors are double locked, however the chain is standard across all hotels and this is the first time I've seen it removed with the reason being that all chains have been removed since covid? Otherwise a very comfortable stay. Location is very convenient with a tram stop right outside.
訪客用戶
夫妻/情侶出遊
一室大床房
入住於2025年08月
5.0
超讚
評價於:2025年08月13日
Very good location and spacious room. Good service as well, they let us to check in early as room available. Thank you.
Overall, i like this hotel. I have been staying several times in Mercure Indonesia, and i chose this Mercure Melbourne since i will be staying for 9 nights. The room is clean. Amneties are given loyally. It is quite during the night, and i can sleep peacefully. The hot water and air condtioning/heat were great. The location is near the railtrain, so it is easy to go here and there. I definitely will stay here again.
匿名用戶
夫妻/情侶出遊 一室大床房
入住於2025年09月
4.5
很好
評價於:2025年09月23日
Had a good stay here. Location is the best, not far from tram station and not too crowded like in the city center. But not cover all amenities. Should bring your own stuff.
訪客用戶
家庭出遊 一室大床房
入住於2025年07月
3.7
評價於:2025年07月19日
The location is very good, especially we went to day tour and the pick up point is very close to the hotel. The room was a bit small, and surprising there is no locking chain, how can a hotel room door without locking chain. The bed mattress was broken and we asked to change the room. This hotel reception is close after 11pm .
This was a really bad and frustrating stay.
First, there was a major issue with the shower. The showerhead was faulty and wouldn't stay in place. It actually fell and hit me while I was showering, which is a serious safety hazard. The bathroom design was also poor, as water would constantly overflow from the shower, making the whole floor wet and slippery.
When I reported this to the front desk, their attitude was incredibly dismissive, basically acting like it wasn't their problem. When I mentioned the showerhead hit me, they even accused me of lying and offered no real help.
What's even crazier is that because a blanket got damp from their leaky shower, they first told me to pay a 20 AUD deposit, but the next day, the charge inexplicably jumped to 100 AUD. I'm being forced to pay an unreasonable fee for damage that was caused by their own faulty facilities.
Overall, from the room's facilities to the staff's service and the questionable charges, the experience was a huge disappointment. I strongly advise against staying here.
I hope my review is helpful for future guests.
訪客用戶
好友出遊 一室雙床房
入住於2025年06月
3.2
評價於:2025年08月12日
The service was okay, yet we did have a bit of miscommunication with a couple members of staff. For some reason, our key card had been removed from our room that we left in to keep the warm air flowing in the room as it was around 6 degrees celcius (very cold).
The facilities themselves were great, we had many kitchen appliances, dishes, cutlery, the works! However, the toilets on the floor were locked that should have been accessible to guests.
We didn't have any food from the hotel itself.
Room was clean. A minor gripe is that there is no chain attached to the door for extra safety. I understand that the doors are double locked, however the chain is standard across all hotels and this is the first time I've seen it removed with the reason being that all chains have been removed since covid? Otherwise a very comfortable stay. Location is very convenient with a tram stop right outside.
訪客用戶
夫妻/情侶出遊 一室大床房
入住於2025年08月
5.0
超讚
評價於:2025年08月13日
Very good location and spacious room. Good service as well, they let us to check in early as room available. Thank you.
訪客用戶
獨自出遊
一室雙床房
入住於2025年08月
匿名用戶
夫妻/情侶出遊
一室大床房
入住於2025年09月
訪客用戶
家庭出遊
一室大床房
入住於2025年07月
Tankaodajingyu
家庭出遊
一室雙床房
入住於2025年07月
訪客用戶
獨自出遊
一室大床房
入住於2025年06月
訪客用戶
好友出遊
一室雙床房
入住於2025年06月
GoodTraveller
好友出遊
一室雙床房
入住於2025年05月
匿名用戶
獨自出遊
一室大床房
入住於2025年05月
訪客用戶
夫妻/情侶出遊
一室大床房
入住於2025年08月
Mandy Sung-HK
獨自出遊
一室大床房
入住於2025年04月
訪客用戶
獨自出遊 一室雙床房
入住於2025年08月
匿名用戶
夫妻/情侶出遊 一室大床房
入住於2025年09月
訪客用戶
家庭出遊 一室大床房
入住於2025年07月
Tankaodajingyu
家庭出遊 一室雙床房
入住於2025年07月
訪客用戶
獨自出遊 一室大床房
入住於2025年06月
訪客用戶
好友出遊 一室雙床房
入住於2025年06月
GoodTraveller
好友出遊 一室雙床房
入住於2025年05月
匿名用戶
獨自出遊 一室大床房
入住於2025年05月
訪客用戶
夫妻/情侶出遊 一室大床房
入住於2025年08月
Mandy Sung-HK
獨自出遊 一室大床房
入住於2025年04月