酒店近Queen Victoria market, 地點可以和方便,但check out 乘早機,酒店reception 無人on duty, 而且按金AUD$100還要send email通知,才能將voke bank receipt by email 俾我。還要等唔知幾耐先俾番我。我未試過去旅行酒店無人同你check out,要自己把房咭掉進reception個窗入面。這樣我最不滿意!而且,第一天check in 要我用咭付deposit 不是一個問題,要我簽名我先係一個問題,我見其他人都沒有叫佢簽名,而就叫我簽,我就肯定不會簽啦!而我走前也將房內拍照晒照片,免得酒店有些問題!所以,大家請謹慎選擇酒店,這間酒店下次我未必會考慮,因為好冇保障客人!而且個門沒有安全防盜鏈,好彩我帶了防盜鎖,每晚用行李頂住門睡才安心。
Overall, i like this hotel. I have been staying several times in Mercure Indonesia, and i chose this Mercure Melbourne since i will be staying for 9 nights. The room is clean. Amneties are given loyally. It is quite during the night, and i can sleep peacefully. The hot water and air condtioning/heat were great. The location is near the railtrain, so it is easy to go here and there. I definitely will stay here again.
匿名用戶
夫妻/情侶出遊
一室大床房
入住於2025年09月
4.5
很好
評價於:2025年09月23日
Had a good stay here. Location is the best, not far from tram station and not too crowded like in the city center. But not cover all amenities. Should bring your own stuff.
訪客用戶
家庭出遊
一室大床房
入住於2025年07月
3.7
評價於:2025年07月19日
The location is very good, especially we went to day tour and the pick up point is very close to the hotel. The room was a bit small, and surprising there is no locking chain, how can a hotel room door without locking chain. The bed mattress was broken and we asked to change the room. This hotel reception is close after 11pm .
This was a really bad and frustrating stay.
First, there was a major issue with the shower. The showerhead was faulty and wouldn't stay in place. It actually fell and hit me while I was showering, which is a serious safety hazard. The bathroom design was also poor, as water would constantly overflow from the shower, making the whole floor wet and slippery.
When I reported this to the front desk, their attitude was incredibly dismissive, basically acting like it wasn't their problem. When I mentioned the showerhead hit me, they even accused me of lying and offered no real help.
What's even crazier is that because a blanket got damp from their leaky shower, they first told me to pay a 20 AUD deposit, but the next day, the charge inexplicably jumped to 100 AUD. I'm being forced to pay an unreasonable fee for damage that was caused by their own faulty facilities.
Overall, from the room's facilities to the staff's service and the questionable charges, the experience was a huge disappointment. I strongly advise against staying here.
I hope my review is helpful for future guests.
訪客用戶
好友出遊
一室雙床房
入住於2025年06月
3.2
評價於:2025年08月12日
The service was okay, yet we did have a bit of miscommunication with a couple members of staff. For some reason, our key card had been removed from our room that we left in to keep the warm air flowing in the room as it was around 6 degrees celcius (very cold).
The facilities themselves were great, we had many kitchen appliances, dishes, cutlery, the works! However, the toilets on the floor were locked that should have been accessible to guests.
We didn't have any food from the hotel itself.
Room was clean. A minor gripe is that there is no chain attached to the door for extra safety. I understand that the doors are double locked, however the chain is standard across all hotels and this is the first time I've seen it removed with the reason being that all chains have been removed since covid? Otherwise a very comfortable stay. Location is very convenient with a tram stop right outside.
訪客用戶
獨自出遊 一室大床房
入住於2025年11月
3.0
評價於:2025年11月30日
酒店近Queen Victoria market, 地點可以和方便,但check out 乘早機,酒店reception 無人on duty, 而且按金AUD$100還要send email通知,才能將voke bank receipt by email 俾我。還要等唔知幾耐先俾番我。我未試過去旅行酒店無人同你check out,要自己把房咭掉進reception個窗入面。這樣我最不滿意!而且,第一天check in 要我用咭付deposit 不是一個問題,要我簽名我先係一個問題,我見其他人都沒有叫佢簽名,而就叫我簽,我就肯定不會簽啦!而我走前也將房內拍照晒照片,免得酒店有些問題!所以,大家請謹慎選擇酒店,這間酒店下次我未必會考慮,因為好冇保障客人!而且個門沒有安全防盜鏈,好彩我帶了防盜鎖,每晚用行李頂住門睡才安心。
Overall, i like this hotel. I have been staying several times in Mercure Indonesia, and i chose this Mercure Melbourne since i will be staying for 9 nights. The room is clean. Amneties are given loyally. It is quite during the night, and i can sleep peacefully. The hot water and air condtioning/heat were great. The location is near the railtrain, so it is easy to go here and there. I definitely will stay here again.
匿名用戶
夫妻/情侶出遊 一室大床房
入住於2025年09月
4.5
很好
評價於:2025年09月23日
Had a good stay here. Location is the best, not far from tram station and not too crowded like in the city center. But not cover all amenities. Should bring your own stuff.
訪客用戶
家庭出遊 一室大床房
入住於2025年07月
3.7
評價於:2025年07月19日
The location is very good, especially we went to day tour and the pick up point is very close to the hotel. The room was a bit small, and surprising there is no locking chain, how can a hotel room door without locking chain. The bed mattress was broken and we asked to change the room. This hotel reception is close after 11pm .
This was a really bad and frustrating stay.
First, there was a major issue with the shower. The showerhead was faulty and wouldn't stay in place. It actually fell and hit me while I was showering, which is a serious safety hazard. The bathroom design was also poor, as water would constantly overflow from the shower, making the whole floor wet and slippery.
When I reported this to the front desk, their attitude was incredibly dismissive, basically acting like it wasn't their problem. When I mentioned the showerhead hit me, they even accused me of lying and offered no real help.
What's even crazier is that because a blanket got damp from their leaky shower, they first told me to pay a 20 AUD deposit, but the next day, the charge inexplicably jumped to 100 AUD. I'm being forced to pay an unreasonable fee for damage that was caused by their own faulty facilities.
Overall, from the room's facilities to the staff's service and the questionable charges, the experience was a huge disappointment. I strongly advise against staying here.
I hope my review is helpful for future guests.
訪客用戶
好友出遊 一室雙床房
入住於2025年06月
3.2
評價於:2025年08月12日
The service was okay, yet we did have a bit of miscommunication with a couple members of staff. For some reason, our key card had been removed from our room that we left in to keep the warm air flowing in the room as it was around 6 degrees celcius (very cold).
The facilities themselves were great, we had many kitchen appliances, dishes, cutlery, the works! However, the toilets on the floor were locked that should have been accessible to guests.
We didn't have any food from the hotel itself.
Room was clean. A minor gripe is that there is no chain attached to the door for extra safety. I understand that the doors are double locked, however the chain is standard across all hotels and this is the first time I've seen it removed with the reason being that all chains have been removed since covid? Otherwise a very comfortable stay. Location is very convenient with a tram stop right outside.
訪客用戶
獨自出遊
一室大床房
入住於2025年11月
D7979****
好友出遊
一室大床房
入住於2025年11月
訪客用戶
獨自出遊
一室雙床房
入住於2025年08月
匿名用戶
夫妻/情侶出遊
一室大床房
入住於2025年09月
訪客用戶
家庭出遊
一室大床房
入住於2025年07月
Tankaodajingyu
家庭出遊
一室雙床房
入住於2025年07月
訪客用戶
獨自出遊
一室大床房
入住於2025年06月
訪客用戶
好友出遊
一室雙床房
入住於2025年06月
GoodTraveller
好友出遊
一室雙床房
入住於2025年05月
匿名用戶
獨自出遊
一室大床房
入住於2025年05月
訪客用戶
獨自出遊 一室大床房
入住於2025年11月
D7979****
好友出遊 一室大床房
入住於2025年11月
訪客用戶
獨自出遊 一室雙床房
入住於2025年08月
匿名用戶
夫妻/情侶出遊 一室大床房
入住於2025年09月
訪客用戶
家庭出遊 一室大床房
入住於2025年07月
Tankaodajingyu
家庭出遊 一室雙床房
入住於2025年07月
訪客用戶
獨自出遊 一室大床房
入住於2025年06月
訪客用戶
好友出遊 一室雙床房
入住於2025年06月
GoodTraveller
好友出遊 一室雙床房
入住於2025年05月
匿名用戶
獨自出遊 一室大床房
入住於2025年05月